FAQs

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Redemption Rock

Quick Answers for PMLD Customers

Click on any question below to learn more. Don't see your question? Please call, visit or send us an email.

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  • 1. Stop in and pay in person during our regular business hours: Monday thru Thursday 8am-5pm and Friday 8am-12pm. We accept cash and checks.
  • 2. PMLD also has a Dropbox, so you can leave your Check Payment at our offices 24/7.
  • 3. PMLD also offers our customers the convenience and ease of Paying Bills Online with safe, secure, BillTrust and UNIPAY.

    CLICK HERE NOW TO PAY ONLINE WITH BILLTRUST.

    CLICK HERE NOW TO PAY ONLINE WITH UNIPAY.
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PMLD offers our customers the convenience and ease of Paying Bills Online with safe, secure, Billtrust and Unibank. Click below to pay online now!

CLICK HERE NOW TO PAY ONLINE WITH BILLTRUST CLICK HERE NOW TO PAY ONLINE WITH UNIPAY

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New Residential Customers: Stop by our office or call to sign up for your service.

Renters: Please stop by our office so that we can complete your paperwork. A meter deposit is required.

Commercial Customers: Please stop by our office so that we can complete your paperwork. A meter deposit may be required.

To Discontinue/Transfer electrical service: Please call our office at (978) 464-2815.

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Please contact our office at (978) 464-2815 a few days in advance of the sale of your property. There is a final bill and meter read procedure that must take place before the closing.

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For safety reasons, please telephone us directly during PMLD Business Hours (Monday-Thursday 8am-5pm and Friday 8am-Noon) at (978) 464-2815 to report an outage. Do not send an email.

After Business Hours please call (978) 464-2928 to report an outage. Never assume that your neighbor has already called. Please make the call.

View and download our handy "What To Do In The Event Of A Power Outage" sheet.

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Energy conservation help is just a click or phone call away. PMLD is a member of Home Energy Loss Prevention Service (HELPS), a residential energy conservation service for Massachusetts municipal utility customers. HELPS provides energy education, home energy audits, assistance with home energy improvements and ENERGY STAR Appliance Rebates.

Check out our Rebates & Incentives Page. Or call HELPS at 1-888-333-7525 or you can also visit them online for more information.

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PMLD offers a Prompt Payment Discount to save you money. We also encourage people with low incomes to contact Fuel Assistance at (978) 342-4520 to see if you qualify and to find out the proper way to apply for assistance. PMLD can also sometimes help steer customers to local groups that can provide help.

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YES. IT'S THE LAW. Not including weekends or holidays, you must allow a response time of 72 hours for the area where the work is to be properly marked out. CALL 811 or click to contact DigSafe here.

Planning a home improvement job? Planting a tree? Installing a fence or deck? WAIT! Whether you are planning to do it yourself or hiring a professional, smart digging means doing the following. CALL DIG SAFE BEFORE YOU DIG at 811.

Please call, do not send an email. A DIG SAFE Representative will send out someone to mark underground facilities.

Caution: the depth of utility lines varies and there may be multiple utility lines in a common area.

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PMLD may require, in accordance with MGL Ch. 164 Sec 58A, a Cash Deposit equal to an estimated bill for three months service, from customers renting property as security for payment of the customer’s indebtedness.

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Pay before Midnight on the 20th of the month to take advantage of the 5% Early Payment Discount Amount.

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Please call us or stop in Monday-Friday during our regular office hours. We will help you understand the charge and assist you in reviewing and resolving any issue.

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1. SEASON REASONS.

In winter, cold snaps in some months can increase your bill by more than 10% as your heating increases. Because the sun sets earlier, you may use more lighting than you do in other seasons. Also, the type of clothing we wear is usually heavier in winter requiring longer electric dryer time. In cold weather, many people move inside and use more energy for lighting, cooking and entertainment. Even the types of food we cook in winter tend to be different and require longer cooking times.

In summer, the children are home. The hot, humid weather calls for more air conditioning and dehumidifier use. This alone can increase cooling costs by 10% or more. You may also use more energy for cooking outdoors, cleaning, home improvement projects and heating swimming pools.

2. BILLING PERIODS: A typical billing period is between 29 and 31 days, but holidays may make your billing period up to 35 days long. A difference of 5 days on your bill can increase your bill by 17 percent.

3. HOLIDAYS: During holidays, you might use more energy for cooking, cleaning, lighting, heating and company.

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